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How to Claim

We’ll assist you through the claim procedure.

This guide will ask you a concern and based upon your answer reveal you another concern or job result.

Before you begin, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting files to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to evaluate our choice.

We can help if you’re in financial difficulty or require unique help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To declare on somebody else’s behalf you need to be authorised.

The individual you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have a plan in place to declare on someone else’s behalf.

The person you’re declaring for will need to start the process. Read about how to include a Nominee arrangement using your online account.

7: Do you wish to claim online?

The easiest method is to declare online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to create one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Make An Application For JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to develop one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you agree to the terms, select I concur.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use an unique email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by entering some details about you, you’ll get a CRN. We’ll inspect if you already have a CRN or job develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some personal details and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to complete our identity requirements. You’ll require to give us an acceptable image identity file along with any other files we may ask for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity service provider that offers the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal details, details from your identity documents and validate your picture.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Request JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to submit your claim.

You can finish these steps up to 13 weeks before your circumstances change. You can then send your claim 14 days before your scenarios change. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We may ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll call you if we require more details.

We’ll send you a letter to let you understand your claim result. If your claim is effective, we’ll let you know:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our choice.

To do your business with us, create a myGov account and job link it to Centrelink.

You require to prove your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or change from full time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.